Support
Reaching a person
Support is by email, in English, with a reply inside one business day. Settlement disputes are answered with the statistics the settlement was calculated from.
Include your account email and, for a contest question, the contest name and the date it ran.
What to expect
Response times
| Subject | Target response |
|---|---|
| Account access | Same business day |
| Deposit or withdrawal | One business day |
| Identity verification | One business day from documents arriving |
| Settlement dispute | Two business days, with the underlying statistics |
| Limit, time-out or self-exclusion | Acted on immediately, confirmed the same day |
| Account closure | Acted on immediately, no retention offer |
Raise a settlement dispute within 72 hours of the contest settling — see rule 15 in the contest rules. For anything about the controls on your own spending, the responsible play page also lists independent services that have nothing to do with us.
Company
Who you are writing to
Operator identity is not configured in this build.